Because the service provided by TELEMEDICUM allows you to contact the specialist you need very quickly.
In fact, even if the video consultation is guaranteed within only 24 hours it is almost always possible that the connection takes place in 4 / 6 hours from your contact with the Customer Service, if not before.
In addition, with the purchase of the service, you can also carry out any radiological diagnostic examinations in just 48 hours at the partner Radiology and Breast Surgery in via Pretorio in Lugano receiving an immediate report that you can send to the specialist directly from the platform and if necessary receive a second free consultation if everything is carried out in seven days from the first connection.

After making the request for the branch of your choice, you receive in a few minutes an e-mail with the list of the first three specialists available with the relevant connection times.
On average, the first video consultation has a waiting time that varies from 4 to 6 hours. You will choose whether to connect with the first doctor or prefer to make the connection the next day or even with greater distance.
Customer Service will help you in choosing in case of special preferences.

No, you don’t need to have or buy telemedicine devices to make online videoconsultations.
Just use a smartphone, a tablet or a simple computer connected to the internet.

The duration of a videoconsultation with the chosen specialist varies from 30 to 60 minutes depending on the need.
Even if the consultation is extended for longer periods, no price increases will be applied.
Following the videoconsult, you can enjoy a free chat, with the same specialist, for the next 7 days, in order to clarify any doubts and share clinical updates.

TThe rate of each service can be paid by credit card, prepaid card, PayPal or Stripe.
After the registration and the request for videoconsulto you can make the payment through the dedicated forum. In case of need it is possible to ask the Customer Service.

Yes, based on the availability of our specialists you choose the link you prefer and in case of special circumstances you can ask for help at Customer Service which is available on the number +41 079 795 07 07, 7 days a week from 7:00 to 23:00.

Yes! The video consultation is considered a full-fledged medical act for which you can ask for reimbursement as for any medical examination carried out in the presence.
At the end of the videoconsults, medical reports and prescriptions are released